SHOP INFORMATION
Returns & refunds information
30-day fit returns, precise return destination, label cost, zero restocking fee and refund timing.
01 / Change of mind and fit
The voluntary return window is 30 calendar days from delivery, including items that do not fit or suit the buyer. For this standard jacket and skirt catalogue, our policy covers unworn, unwashed goods in their original condition. No blanket clearance, hygiene or personalized-goods exclusion is applied to these products. This policy does not remove rights relating to defective or misdescribed goods.
02 / Start a return
Email [email protected] with the request or accepted-order reference, SKU, size, reason and whether you seek a refund or exchange. The process is a prepaid return label followed by carrier drop-off; no walk-in return or collection service is configured. Keep the tracking receipt until the case closes. Do not send a parcel until the merchant confirms the return and address.
03 / destination
Mail/courier destination: 2035 Perry Street Denver CO 80212 United States. Wait for return authorization before posting your items.
04 / Exact costs
For a non-defective fit or change-of-mind return, the prepaid return-label cost is $8.00 USD, deducted from the approved refund. Restocking and acceptance fee: $0.00 USD. The original $8.00 delivery charge is not refunded for a voluntary fit return under this policy. For a defective, incorrect or materially misdescribed garment, the merchant bears return carriage and refunds the affected item plus the original delivery charge; the buyer is not charged the $8.00 return label.
05 / Refund and exchange timing
A approved refund is processed within 5 business days after the returned garment is received and inspected. Any refund goes back through the same later confirmed payment method, not as compulsory store credit. An exchange is a new request subject to availability and explicit confirmation, not an automatic replacement or paid checkout action.
06 / Faults and disputes
Report defects, incorrect products or material description issues as soon as noticed; include the SKU and a description of the problem. Do not send sensitive personal images. These voluntary periods do not shorten any applicable legal rights. For an unresolved consumer complaint, contact the Colorado Attorney General, Consumer Protection Section, through its official complaint portal: coag.gov/file-complaint/. Filing a complaint does not replace any legal remedy available to you. Stitch Boutique, LLC, company number 20131600840; 2035 Perry Street Denver CO 80212 United States; [email protected]; +1 720-601-4682.